Sheboygan City Sues To Prevent Linking To Website

Filed Under Chatter Talk

Posted: 17 September 2008
Updated: 17 September 2008

While perusing my Google Reader, I noticed a Slashdot article shared by Clint. Sheboygan City gave a cease and desist order to a lady who linked to the police department’s website. Her website rags quite a bit on the city so that’s probably part of the reason they didn’t like the linking. Thankfully she stood her ground and sued back. The cease and desist order was then retracted. I wonder why some people don’t think before they act. Linking to a website is no different then listing an address in a phonebook.

Of course this whole thing is very absurd. Too absurd to even hold a discussion about. Instead, I’m simply providing all the links to said articles and said police station. Just because I can. Its part of that thing called freedom. Btw, here’s the RateMCop link for the Sheboygan Police officers.

Sheboygan Police Website Entrance They need to fix this page. The title is set as New Page 1. WTF???
Sheboygan Police Main Page
Sheboygan Police Contact Information
City of Sheboygan



Samui Moon Binary Watch

Filed Under Reviews

Posted: 16 September 2008
Updated: 16 September 2008

What better way to show ones inner geek then by owning a binary watch? Having stumbled across this watch on ThinkGeek, I couldn’t resist. With a quick click of the mouse, charge of the card, and a few days wait, I found myself to be a proud owner. Though it’s priced at $70, I was expecting the equivalent of cheap $20 watch from Walmart. A kin to one those really weird but ridiculously priced items that can only be found at a Spencer’s. Where they know you can’t find it anywhere else so they slap on some absurd price while making the damn thing as cheap as possible. Thankfully this watch is no where near that. In fact, what I received is a fabulously crafted and quality product.


Samui Moon Binary Watch

The enclosed box was well designed and had a strong modern tech feel. It was the same feeling one gets upon dropping a few hundred on an iPod or a pair of Oakley glasses. AKA, The package showed care and thought. To my surprise a nice manual was on the inside depicting other binary watch models from the same company! You have to understand that before buying I spent a long time searching for other binary watches but found no other. ThinkGeek also made no mention of who made the device or the model name I bought.

The Compay, 01 The One, specializes in making just binary watches. Google “binary watch” and see how they don’t show up anywhere. Odd? Their website reminds me something from Calvin Klein or Zoolander. That ridiculous modern look with crazy looking models standing around. They certainly advertise well as modern, expensive, fancy….and they sure do deliver on mark. Compared to their other products, mine seemed old and outdated. It wasn’t far from the truth.


Samui Moon Binary Watch

My watch, The Samui Moon (SMB107) appears to be a discontinued model. At $70 dollars, its far cheaper to their other $200 dollar models! Guess I got a steal? It’s made from stainless steel and has quite a hefty feel. Not overly heavy, just enough to know its tough and will last. Its also rated to 3 ATM for water resistance. The interface is fairly easy. One button lights the diodes that display the time, the other is used for setting the time. Top row of diodes is hours, bottom row is minutes. It only displays the time in standard 12 hour format. There is no AM/PM light. Light on means 1, light off means 0. Above each diode is a number “cheat” for determining the time. I.E. 1, 2, 4, 8, 16, etc. The circuit board design helps add to the geek feel.

I do have a few minor gripes. In direct sunlight, the diodes cannot be seen and requires the hand shadow and look technique. Even then, its tough to see the glowing lights. Also, I was hoping for the option of 24 hour time. Its just one more light on the hours row. Seems too easy to include. My biggest complaint, though, is that number “cheat” above each diode. The only people who would buy this watch are geeks. Seriously, what causal Joe Shmoe wants this? Its a niche watch for a niche set of people. As a computer programmer, I had hoped to drastically improve my binary reading ability. When I can blatantly see the numbers to add, I can’t help but read that instead.

In all, I’m very satisfied with the watch and what 01 The One has made. My overall intent is to use this as my official Army watch for use in Iraq. What better way to test the durability? As you can see in the pictures, I replaced the normal leather straps with the Army’s own camo velcro band. They sell at any local military base.


Fyi, apparently Steve Wozniak wears this very watch. Video Proof.



New Home For Broken Tablet

Filed Under Circuit City

Posted: 14 September 2008
Updated: 14 September 2008

Its been 8 months since my Tablet took a turn for the worse, 5 months since my open letter to Circuit City, and 4 months since my last post about this whole ordeal. Finally, I can say a resolution has been found and no the Tablet is still broken. Between the Army and bouncing around visiting my family I really didn’t have the patience to continue hounding Circuit City. Were I to send it in for repair…again…I would have to somehow coordinate the return at a different location from whence it came. Granted I could have made it work, however didn’t feel it was worth the hassle.

So where is my Spider-man sticker covered Laptop? Boulder, CO where it is being used my uncle as a web server for his house. The only remaining problem is the tablet writing feature doesn’t work which has no use in a server environment anyway. Initially setting the server up with WAMP was quite the learning experience though I ended up using XAMPP. Much easier process. So now my uncle is satisfied with having his server, and I’m happy knowing I can FTP in from Iraq to backup anything of mine. Note, the server hosting this blog only has 10 gigs of space and I’ve almost used it all up. A far cry to the 60 gigs I have access to on the Tablet.




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The End Of AllTunes For Me

Filed Under Chatter Talk

Posted: 12 June 2008
Updated: 14 September 2008

For a few years now, I’ve been faithfully using AllTunes to download music from AllOfMP3 (now MP3Sparks). First trouble began when credit card companies would no longer accept payments for AllOfMP3. However I was still able to make direct credit card purchases through Chronopay. Even when AllOfMP3 was shut down and no one was able to download music, I still found myself unrestricted. By this past Christmas it became harder to refill my balance. I had to go through CMPASS which in turn accepted money through Paypal. It was a pain, but I managed to refill my balance. In addition, I managed to setup a new account with money as a gift to one of my cousins.

Now, here I sit frustrated that I can no longer refill my balance. For some reason Paypal can longer be used. I tried payment through SMS, but my phone carrier does not like that. Direct phone calls are not accepted in the US and a wire transfer will cost $35…not worth it especially since I have to do it in $10 increments.  Exhausted after extensive searching and tries, I’m finally throwing in the towel.

Does this mean I’ll now pay $1 dollar per DRM infected song…FUCK NO!

Music is not worth that much, especially with such restrictions. I’ve learned of some other alternative sites: MP3Fiesta, MP3Sales, SoundsBox. Over the next week, I’ll check them out. If I can’t find a suitable replacement, I’ll be forced to return to piracy.

UPDATE: 21 Jul 08: I’ve gone ahead and created accounts with said three alternatives.  Began purchasing and conducting evaluation.  Will post a review soon.

UPDATE: 14 Sept 08: I know, I’ve been lazy as hell but an upcoming Iraq deployment will do that. I’m about half-way down. Will finish review before I ship out in a couple days.



Circuit’s Response To Open Letter

Filed Under Circuit City

Posted: 4 May 2008
Updated: 4 May 2008

I got a reply from Circuit City.  It ended up being just a general response they give to all customers.  They did supply me with a special phone number to call for escalating problems with PC repairs.  My next course of action will be to buy a new stylus and cash that check.  When it fails, I’ll call that number and see what happens.  Here’s a copy of their letter to me.

Dear ______ ______:

Thank you for contacting circuitcity.com.  I apologize for any concerns you may have regarding your PC repair.  Our escalation line for PC repairs under warranty is 1-800-950-9036.  I recommend contacting this department if you have ongoing concerns regarding your warranty service.

We value your feedback and appreciate your comments.  Our goal is to provide the best customer service possible, and we regret that, in this case, we fell short of your expectations.  We will work with our management to ensure that all shortcomings are addressed.

If you have further questions, feel free to contact us at 1-800-843-2489.  Thank you for your interest in Circuit City.

Sincerely,


Marty M.
Customer Support Coordinator
Case # _______




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Open Letter To Circuit City

Filed Under Circuit City

Posted: 27 April 2008
Updated: 28 April 2008

I decided to take Ash’s advice and email the customer support email address she supplied.  It ended up being a fairly nice summarization of all the problems from day 1.  I went ahead and added links to the posts that reference what I’m talking about.  I left them out in the original letter since I feared it may get caught in the spam filter if too many links were in it.  I also blanked out sensitive info such as my incident numbers, name, phone, etc.

 

Dear Circuit City, 

In January of 2008, my tablet PC broke and I sent it in for service.  By that time, I had exceeded Gateway’s warranty and so utilized your City Assure Advantage Protection Plan I purchased.  This started a series of downhill events that continues to this present time.  I also concurrently blogged these on goings.  It was during my last post about your “repair” that a Circuit City employee gave me this address to email about the problems I’ve incurred with your service.  It is my hope that this email will help you rectify problems in your customer support & repair department and perhaps provide me a better resolution then simply cutting me a check for a “broken” stylus.  The following events are in reference to these incident numbers: ########, ########, ########, ########, ########.

January

1. Amunting hardware issues with my Tablet PC eventually led me to send it in for service.  The DC jack, one USB port, and the stylus were all broken.

2. Tablet was returned broken.  It only ran once.  During that first run, I managed to try out the stylus and learned that it still failed to write correctly.  On a restart, the computer failed to boot due to a system fan error.  Upon further inspection I noticed the bottom side fans weren’t functioning.

Critical Thinking:

  • The repair was done via soldering.  This type of repair on a motherboard is only good for do-it-yourself home repairs since you increase the risk of damaging other components.  Case in point, the system fan was damaged and/or forgot to be plugged back in.  An entire motherboard replacement would have been more advisable.
  • What happened to a post functions check?  There is no excuse for returning my tablet PC with one still broken component, the stylus, and one entirely new problem, the system fan.

February

1. Tablet PC sent back in for service.  The system fan and stylus were broken.

2. Laptop returns still broken!  The fan works, but the stylus still fails to write correctly.  The work sheet neglects to mention any fix attempted on stylus.

Critical Thinking:

  • Since the work sheet failed to mention the stylus, I’m left thinking the technician simply ignored the problem.  I assure you, I wrote an even more detailed explanation on how the stylus didn’t work when I initially sent it in for this second time.
  • Review of work done by technician? There is no excuse for forgetting to fix a problem.

February into March

1. Tablet PC sent back in for service for a third time.  The stylus was still broken.

2. Receive phone call stating power supply is broken and will require replacing.

3. Laptop returns with the note: No problems found.  It never mentioned the power supply either.

4. After a lengthy phone call, its decided a new stylus will be shipped to me.

Critical Thinking:

  • The power supply is fine though this latest technician claims otherwise.  It was the same one sent the previous two times.  I never followed through with getting the replacement since it still works.
  • Complete failure of communication.  Though the work sheet stated no problems found, upon calling customer service I learned the tech was able to replicated the issue but determined the battery needed replacing and that was considered a customer fix.  Why did I not receive this information?  Why was I originally told “No problem found.”
  • Laziness on determining proper action.  Had I not asked how to replace the battery would it not have been discovered that customers are not authorized to do it.  The rep spent 10 minutes trying to figure that one out.  How does that type of information go unnoticed?  Someone should have seen that the battery replacement was not a customer fix before it was returned to me.
  • Inconsistency in repairs.  When I first sent the stylus in…it gets replaced.  I send it in this time…a different (but wrong) conclusion is drawn.  Eventually the error is rectified and you decide to mail me a replacement stylus.

April

1.  A couple weeks go by, I call to update my mailing address.  I will be moving soon.  Reassured stylus is on its way.

2.  A couple more weeks go by, I get a suspicious email stating my laptop will be replaced.

3.  I called to verify email, instead am informed I’ll receive a check for $69 to buy a new stylus.

Critical Thinking:

  • Careless emailing.  Nichole G. Victor who sent the email did two things wrong.  One, she did not BCC the recipients.  All the customers’ email addresses were in plain sight.  AKA you just released my email address to other Circuit City customers.  Two, per the rep I talked to, Nichole must have forgotten to replace the word laptop with stylus for the standard mass email.
  • Delay in action.  It took one month before it was determined to send me a check.  There is no excuse for taking that long especially considering you originally told me a stylus was being shipped.  You basically lied to me twice.  Once initially in March, then with my subsequent call in April.
  • The absurdity of in cutting me a check.  When asked why, the rep told me its easier for Circuit City to cut me a check then to find a replacement stylus.  Easier for Circuit City…harder for me?  Bad logic if you ask me.  How did you originally replace the stylus back in January?  When asked how the value was decided, the rep explained the $69 was determined based off the average price found on eBay.  Basing the price off an auction web site seems hardly the best way to do it.  If you already took the time to find the range of prices for my particular stylus, why not just click to buy and ship it my way?  Nothing about this “cutting me a check” seems very professional.
That brings me to present day.  I asked every rep and every time I get the same response.  What happens when this stylus replacement doesn’t work?  You may try again or you may replace my tablet.  Every time I mention I already had to replace the stylus a few times under Gateway’s warranty.  I’m pretty sure its not the pen thats the problem.

Its absurd that I’ve now spent 4 months trying to get my laptop repaired properly.  Its absurd to see all the failures and mistakes you have made during this entire dilemma that not only worsened my opinion of Circuit City but also caused you to waste more and more money.  I hope this email may aid in bettering yourself for future customers.  I also hope this email will aid in you providing me a better solution then cutting me a check since I’m pretty sure this soon to be purchased stylus will not work either.

John Doe
(555) 555 – 5555

 




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Circuit City Will Replace Tablet PC…NOT

Filed Under Circuit City

Posted: 23 April 2008
Updated: 23 April 2008

Its been very quiet on the Table PC front.  So quiet, I actually began to worry. Hell its only been 1 month since they said a stylus pen will shipped to me.  Had they forgotten about me?  This morning, I got the following email from Circuit City:

Hello
We have determined that your Laptop needs to be replaced. Please contact 1-800-555-4615 to view the Replacement Offer Available.
Please refer to the terms and conditions of your warranty. The replacement can be new or refurbished, regardless of manufacturer. The replacement has to meet or exceed the specifications of the original unit.
Please contact us via phone or chat with your decision.

Your satisfaction is important to us.  Please respond to this message through our Support Portal within five (5) days if needed. Do not reply directly to this email message. You can access the Support Portal via the internet at http://www.cityassure.com/cityassure/emailCustomerService.do.  If we can assist you with any product additions or upgrade components for your computer, please contact us at 1-800-555-4615 or simply e-mail a time that we may contact you.

Be Encouraged!
Nichole G. Victor
Assurant Solutions-Atlanta
Warranty Replacement Agent
Email:Nichole. Victor@Assurant.com
Internal Ext. 12265
Direct #: 770-763-2265
Fax: 770-459-8030″

Upon first reading this, I was very ecstatic however some odd things started to pop out.  First one was who the email was addressed to.  I was one of twelve other seemingly random email addresses (Commonly seen in spam).  Even if this was intended for more then one person, why not BCC?  You are exposing all the customers’ email addresses.

What’s up with the .do web extension?  I never heard of that.  A quick google search shows that its normally associated with Java pages.  The web address is a valid subdirectory of their main website, CityAssure.  Since I’m using a Mac, I knew I could safely clink the link.  It took me to a CAPTCHA which then yielded a page to fill out a form with personal info as well as info from some ticket receipt that I’ve never seen before.

What further bothered me was that my Tablet is with me.  I never had to send it back out.  The last we talked, they decided to mail me a new stylus pen even though the previous pen replacement didn’t work.  Why the sudden change of plan?  Also, why an email?  Last surprise change they did via phone.  Calling seems a lot more legit in this circumstance.

The 1-800 stated in the email was the correct number I’ve been calling for help, though I never realized the “555″ until now.  I went ahead and gave a call.  Apparently the whole email was, in fact, legit.  The representative (I missed his name) explained it was a standard mass email.  Though Nichole had made a mistake.  She forget to replace the word “laptop” with “stylus”.  Damn!

I informed the rep about exposing the customer email addresses in the TO section as well as my dislike that now my email has been freely given to other random people.  The rep recorded my comments and judging by his inquiries on the matter, I don’t think he ever heard of BCC (Blind Carbon Copying).  That’s bad.  Btw, I sent out an email to all the customer’s informing them of the mistake and urging them to call in to complain.

I was also informed that I will not be receiving a replacement stylus.  Instead they will cut me a check for $69.  It took 1 month to come to this decision?!?!? The price was an average determined by searching Ebay.  Wtf?  Last I remember, you could directly purchase such items from Gateway’s supplier.  Then to use Ebay as the basis for how much the stylus is worth?  Weird.  The rep also said, instead of them going through the trouble of tracking down a stylus, it would be easier (for them) to simply cut me a check and have me buy the stylus.  Sssooooo, how did they replace my stylus previously?  Oh right, that was WAAAYYYY back in January.  They probably ran out by now.




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